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Transform your journey - apply AI insights, join a trusted peer community, share what works to accelerate outcomes.

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SuccessLab empowers CSS and CX leaders through cutting-edge AI solutions, high-impact events, and a global peer community. Discover how our curated experiences, thought leadership, and strategic partnerships help you drive meaningful business outcome

Our Purpose
Lead the Change
Community collaboration

Join a trusted community of customer service, support and success leaders who turn insights into action.

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Community at a glance

60+
In-person Events
40+
Virtual Engagements
80+
Speakers
12+
Global Chapters
1200+
Participants
5000+
Subscribers

How We help you win

Field-tested playbooks, use cases and metrics from our member community.

Gain access to curated forums, dinners, and roundtables that connect you with decision-makers, AI technologists, and industry disruptors. Relationships become your competitive advantage.

Stay ahead with best practices, success metrics, and use cases drawn from our advisory board and member community. Get actionable insights that drive transformation.

Adopt and operationalize AI, automation, and predictive analytics through playbooks, partner demos, and field-tested frameworks. We don’t just showcase tech—we make it work for you.

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What We Deliver Together

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In-Person Experiences

Executive Forums
Invite-only in-person gatherings for deep, strategic exchange.
Executive Roundtable
Focused peer discussions on high-impact challenges and opportunities.
Innovation Workshop
Collaborative sessions to design AI-powered solutions for real-world use cases.

Virtual Engagements

CCO Online
Live conversations with top CCOs on leadership, innovation, and growth.
CSS Next
Insights into the future of support—technology, people, and process.
CS4Cyber
A focused community for cybersecurity leaders to share and learn across the breach lifecycle.
Virtual Engagements
Resources & Advisory

Resources & Advisory

Thought Leadership
Curated insights, playbooks, and frameworks from top CSS and AI innovators.
Peer Advisory Access
Tap into our expert network for strategy reviews, benchmarking, and decision support.
Career & Talent Support
Opportunities to showcase expertise, find top talent, or elevate your own path.
SuccessLab in Action

Where Innovation
Meets Impact

Step into the forefront of customer experience transformation. Discover how your peers, from global tech leaders to innovative startups, use AI and community to reshape engagement, reduce friction, and drive loyalty.

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Become an Insider

Insights You Can Act On

Subscribe for exclusive access to:

  • icon Executive thought leadership
  • icon Strategic frameworks and peer stories
  • icon Event invitations and early access
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Build your Future With Us

Whether you’re looking to hire your next teammate or land your next role, you can now skip the noise and tap into a trusted network that just works!

Connect with our expert →
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Community Voices

Real stories from leaders like Connie Robertson at Google.

"What a fantastic event! I appreciated the chance to connect with some of Atlanta's top CX leaders and discuss the latest thinking on Value, including AI. Excited about the new connections and continuing the discussion!"

Christine Chapman – SVP, Global Customer Success at Seismic

"A wonderful afternoon of connection and conversation!"

Katie Christian – GTM & Customer Success Leader | Startup Advisor & Speaker | Former Calendly & Salesloft

"Great job Omid Razavi and team. You continue to raise the bar in bringing the best in the industry together."

Atul Nanda – Customer Support & Success Executive | Advisor | Consultant | Expertise in building and transforming organizations

"Thank you, Omid Razavi! It was a pleasure to be part of this CSS Executive Forum. The event was insightful, inspiring, practical, and truly enjoyable. I appreciate your efforts in bringing us together to elevate CS/CX to the next level in the AI era!"

Susana Esteban – Worldwide Customer Experience & Quality Strategist at Hewlett Packard Enterprise

"Thank you for the great recap and for creating space for such rich conversations. Grateful to be part of this and excited for what we'll co-create next."

Shanthi Nangunuri – Vice President, Global Customer Services

"Thanks for having me Omid Razavi - it was an awesome event and I learned a lot from my fellow panelists, speakers, and attendees. Looking forward to the next one and extra special thanks to Microsoft and sponsors for hosting, sponsoring and feeding us."

Deepina (Dee) Kapila – Head of Scaled & Strategic Customer Solutions @ Intercom

"Omid, you outdid yourself again. It was an excellent opportunity to get in front of some of the leading CX leaders in Atlanta. Thanks for the chance to chat about Value."

Otho Lyon, MBA – Customer Success Executive | Delivering Customer Outcomes, Expanding Value, and Fueling Growth

"Terrific panels Omid Razavi. Thank you to all the panelists for the very insightful nuggets of strategy and information!"

Jaime Acosta – VP of Customer Success, SAAS Advisor, Fractional VP/CCO of CS & CX, & Board Member / MBA - ex: Slack, Salesforce, Sprinklr, & Groupon

Be part of it.

Join the invite-only community where leaders turn insight into action and results.

Request Invite →