Our Mission
Connect and empower customer leaders to apply AI, accelerate impact, and shape the future of customer experience and outcomes.
At SuccessLab, we help you…
Connect with Leaders
Join a trusted peer network to exchange ideas and open new doors.
Collaborate to Accelerate
Work with peers, tech innovators, and service providers to drive impactful change.
Transform with AI
Reimagine support as a strategic, AI-powered growth engine.
Empower Your Teams
Equip your organization to lead with intention, foresight, and measurable impact.
Showcase Your Voice
Speak at executive forums, roundtables, and virtual events to elevate your influence and career.
Hire and Get Hired
Attract top talent—or get discovered by leading companies.
In-Person Experiences
Executive Forums
Large-scale gatherings (50–100 leaders) for strategic exchange and collaboration. Keynotes, panels, and peer sessions shape what's next in customer leadership.
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Executive Roundtables
Curated, invite-only discussions (20–40 leaders). Intimate settings for candid dialogue, shared lessons, and actionable takeaways.
Innovation Workshops
Interactive, gamified sessions (20–40 leaders). Teams co-design AI-powered solutions and leave with pilot plans and adoption tactics.
Virtual Engagements
CCO Online
Live conversations with top Chief Customer Officers. Actionable insights, leadership lessons, and open Q&A with the community.
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CSS Next
Briefings on the future of Customer Success and Support. Distills emerging trends in technology, people, and process into practical plays.
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CS4Cyber
A focused track for leaders in cybersecurity. Peer exchanges span pre-breach, in-breach, and post-breach practices, tools, and strategies.
CSS Advisory Board
The CSS Advisory Board brings together senior customer service and support executives from leading global organizations in a trusted forum. Members share their experiences, explore AI and other emerging technologies, and work together to drive meaningful transformation.
Through open collaboration, the board helps shape programs that address real-world challenges and deliver lasting impact—for customers, employees, and businesses alike.
Anant Singh
VISA
Arnaud Allouche
ThermoFisher
Atul Nanda
Atlassian
Brian Lomeli
ServiceNow
Bryan Belmont
Ex-Microsoft
Colin Mead
Pure Storage
Dharam Rai
Sonos
Ish Gill
Open AI
Jaspreet Singh
Autodesk
John Bunney
Microsoft
KimThu (Kt) Doan
Sophos
Kuldeep Chaudhari
Samsara
Marc Burckin
DocuSign
Mohammed M Ajouz
SAP
Omid Razavi
SuccessLab
Simon Bamberger
BCG
Sunil Wadhwa
JFrog
Aneel Jaeel
Advisor
About Us
Omid Razavi
Founder
Founded SuccessLab to help customer leaders apply AI and modern operating practices. With 25+ years in customer success, support, and services at companies like ServiceNow, SAP, and SupportLogic, Omid has been convening executive events and building communities for over a decade.
A Future Built On Bold Leadership
SuccessLab is growing — more chapters, deeper community, and programs that turn AI insight into action for customer leaders.
Whether you're driving strategy, seeking peer benchmarks, or giving back, your next step starts here.
