Discover.
Collaborate.
Innovate.

Transform your journey - apply AI insights, join a trusted peer community, share what works to accelerate outcomes.

How We help you win

Design proactive, AI-powered customer journeys that anticipate needs and unlock growth. Leverage real-world strategies proven by peers who’ve been in your shoes.

Gain access to curated forums, dinners, and roundtables that connect you with decision-makers, AI technologists, and industry disruptors. Relationships become your competitive advantage.

Stay ahead with best practices, success metrics, and use cases drawn from our advisory board and member community. Get actionable insights that drive transformation.

Adopt and operationalize AI, automation, and predictive analytics through playbooks, partner demos, and field-tested frameworks. We don’t just showcase tech—we make it work for you.

Signature Events

Executive Forums

Where visionaries meet to shape what’s next in customer experience. These in-person gatherings blend keynotes, panels, and breakout sessions with relaxed networking, sparking breakthrough thinking and peer-led collaboration.

Curated guest lists of senior leaders
Thematic programming on the future of AI, CX, and CSS
Post-event content, metrics, and follow-up for ongoing value

Executive Dinners &
Roundtables

Invite-only, highly focused events to engage your Ideal Customer Profile. Whether you’re driving demand, refining a product roadmap, or deepening relationships, our events deliver results.

Tailored invitations and agenda design
Thoughtful moderation for insightful conversations
Clear takeaways and follow-up deliverables

AI Agent Design
Workshops

Interactive, gamified sessions where teams collaborate and compete to design AI agents that deliver real business value. From support automation to product enablement, these workshops spark creativity, learning, and adoption.

View Upcoming Events →

SuccessLab in Action

Where Innovation
Meets Impact

Step into the forefront of customer experience transformation. Discover how your peers, from global tech leaders to innovative startups, use AI and community to reshape engagement, reduce friction, and drive loyalty.

Meet the Founder →

Insights Library

Unlock knowledge that drives performance.

LinkedIn Articles & Thought Leadership

Fresh takes on AI, support transformation, and CSS innovation.

Community Voices

Real stories from leaders across the industry.

"What a fantastic event! I appreciated the chance to connect with some of Atlanta's top CX leaders and discuss the latest thinking on Value, including AI. Excited about the new connections and continuing the discussion!"

Christine Chapman – SVP, Global Customer Success at Seismic

"A wonderful afternoon of connection and conversation!"

Katie Christian – GTM & Customer Success Leader | Startup Advisor & Speaker | Former Calendly & Salesloft

"Great job Omid Razavi and team. You continue to raise the bar in bringing the best in the industry together."

Atul Nanda – Customer Support & Success Executive | Advisor | Consultant | Expertise in building and transforming organizations

"Thank you, Omid Razavi! It was a pleasure to be part of this CSS Executive Forum. The event was insightful, inspiring, practical, and truly enjoyable. I appreciate your efforts in bringing us together to elevate CS/CX to the next level in the AI era!"

Susana Esteban – Worldwide Customer Experience & Quality Strategist at Hewlett Packard Enterprise

"Thank you for the great recap and for creating space for such rich conversations. Grateful to be part of this and excited for what we'll co-create next."

Shanthi Nangunuri – Vice President, Global Customer Services

"Thanks for having me Omid Razavi - it was an awesome event and I learned a lot from my fellow panelists, speakers, and attendees. Looking forward to the next one and extra special thanks to Microsoft and sponsors for hosting, sponsoring and feeding us."

Deepina (Dee) Kapila – Head of Scaled & Strategic Customer Solutions @ Intercom

"Omid, you outdid yourself again. It was an excellent opportunity to get in front of some of the leading CX leaders in Atlanta. Thanks for the chance to chat about Value."

Otho Lyon, MBA – Customer Success Executive | Delivering Customer Outcomes, Expanding Value, and Fueling Growth

"Terrific panels Omid Razavi. Thank you to all the panelists for the very insightful nuggets of strategy and information!"

Jaime Acosta – VP of Customer Success, SAAS Advisor, Fractional VP/CCO of CS & CX, & Board Member / MBA - ex: Slack, Salesforce, Sprinklr, & Groupon

Discover.
Collaborate.
Innovate.

SuccessLab empowers CSS and CX leaders through cutting-edge AI solutions, high-impact events, and a global peer community. Discover how our curated experiences, thought leadership, and strategic partnerships help you drive meaningful business outcome

How We help you win