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CSS Advisory Board
The CSS Advisory Board brings together senior customer service and support executives from leading global organizations in a trusted forum. Members share their experiences, explore AI and other emerging technologies, and work together to drive meaningful transformation.
Through open collaboration, the board helps shape programs that address real-world challenges and deliver lasting impact—for customers, employees, and businesses alike.
Anant Singh
VISA
Arnaud Allouche
ThermoFisher
Atul Nanda
Atlassian
Brian Lomeli
ServiceNow
Bryan Belmont
Ex-Microsoft
Colin Mead
Pure Storage
Dharam Rai
Sonos
Ish Gill
Open AI
Jaspreet Singh
Autodesk
John Bunney
Microsoft
KimThu (Kt) Doan
Sophos
Kuldeep Chaudhari
Samsara
Marc Burckin
DocuSign
Mohammed M Ajouz
SAP
Omid Razavi
SuccessLab
Simon Bamberger
BCG
Sunil Wadhwa
JFrog
Aneel Jaeel
Advisor
Partner Ecosystem
26 world-class partners shaping the future of Customer Success, AI-driven CX, and enterprise service delivery.
BUILD
Technology Platforms
21 partners
Agentic AI & Automation
Agentic AI
Kore.ai
Agentic AI applications for the enterprise
Agentic AI
IFS Loops
The Agentic Execution Layer for CX
Neuron7.ai
Service resolution intelligence for complex ops
Agentic AI
SearchUnify
Enterprise Agentic AI Platform for support
DevRev
Unifying customer, product, and work data
Forethought
Agentic AI to resolve, assist, and analyze
CX & Support Platforms
Assembled
Human + AI agent workforce management
Intercom
Conversational support with AI service agents
LivePerson
Enterprise conversational AI and messaging
SupportLogic
Customer signals to prevent escalations
Unwrap
Turning VoC into product & support decisions
Enterprise Cloud & Infrastructure
AWS
Contact centers with Amazon Connect & AI
Microsoft
Copilot for Service and enterprise support
Customer Success Platforms
Gainsight
Digital-first CS and lifecycle outcomes
CS Platform
Planhat
The Agentic Customer Platform
Enterprise Applications
SAP
Sales, service, commerce for CX journeys
ServiceNow
Workflows and AI-driven service management
Customer Value Management
CVM
Ecosystems
Your value made clear
CVM
Foresight
GTM Intelligence
Community, Events & Content
Community
Gradual
Turn Connection into Lasting Business Impact
Service Delivery
Delivery
Rocketlane
Turning AI Promises into Customer Outcomes
THINK
Strategy & Advisory
3 partners
Advisory
Bain & Company
Results, not just reports
BCG
Leaders on agentic AI & enterprise transformation
West Monroe
Shaping AI-driven service transformations
RUN
Global Services & Delivery
2 partners
Movate
Global support models and digital talent
Sutherland
Intelligent automation and digital CX ops