About SuccessLab

The Successlab story

SuccessLab is dedicated to empowering Customer Service, Support, and Success (CSS) leaders by cultivating a collaborative and innovative community that leverages Artificial Intelligence (AI) and other emerging technologies to deliver exceptional experiences and business outcomes.  

The Successlab Mission

Encompasses facilitating knowledge exchange, promoting innovation, strengthening professional networks, and shaping the future of the CSS industry. We focus on sharing and learning best practices for leading world-class CSS organizations, beyond supporting customers to enhancing brand value and driving growth. We actively collaborate with AI technology providers to facilitate technology showcasing, feedback and refinement, proof of concept, and success stories. .

Omid Razavi

Founder

Bringing years of CS leadership and managing people together. 

Gregory J. Walker

Director, Community Events

With a love and passion for customer support and AI.  Greg brings two decades of work in technology and SaaS.  Customer-focused product builder drives the love of bringing together new innovative technologies like AI with serving customers.